LESSON 4 OF 12 / ABOUT 5 MINUTES
Choose AI, a rule, or a person
Public preview · no account or certificate. Reading progress stays in this browser tab only; it is not verified course completion.
What you will learn
Recognize when AI adds value and when something simpler is better.
The idea
Not every repetitive task needs AI. A fixed rule can send a reminder on a date or route a request with a known category. AI may help when the input varies, such as summarizing a long message or preparing a draft. People should handle judgment, exceptions and sensitive decisions. Map these parts separately before choosing software. A modest process change can be more useful than a complicated integration.
A workplace example
THE SITUATION
Sort inquiries, remind the team after two days, and decide whether to offer a discount.
A USEFUL APPROACH
AI suggests an inquiry category; a timer creates the reminder; a person decides on the discount.
WHAT TO CHECK
Is a predictable rule enough? What happens when the category is wrong or the request is unusual?
Try it
Label three steps of a familiar process: rule, AI assistance, or human decision.
Use fictional details. Keep your notes with you; this preview does not collect them.
Remember this
Choose the simplest reliable approach for each step.